🔒 Privacy Policy

388app Privacy Policy — How We Keep Your Information Safe

Everything you need to know about how your personal information is kept safe at 388app — what we collect, and how we use it — is clearly explained here. We believe transparency is the best form of protection.

Last Updated: January 2026  |  SSL Encrypted


How 388app protects your privacy

Six core principles that guide how we protect your data

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SSL Encryption

All transactions and data transfers on 388app are secured with 256-bit SSL encryption, keeping your information completely unreadable to third parties.

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No Data Sales

388app never sells your personal information to advertisers or third parties. This is an absolute, non-negotiable policy.

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Secure Servers

Your data is stored on internationally certified secure servers and is regularly verified through security audits.

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Transparent Data Use

388app clearly states what information is being collected and why. We avoid collecting data that serves no necessary purpose.

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Right to Rectification

You can view, correct, or request deletion of your stored information on 388app at any time.

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Cookie Controls

388app uses only necessary cookies. You can update your cookie preferences at any time through your browser settings.

Our commitment: 388app places the highest priority on member privacy. This policy is written in plain language so you can easily understand how your information is handled.
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Introduction

This Privacy Policy explains in detail how personal information is collected, processed, stored, and protected for users of the 388app platform. By creating an account or using any of our services, you agree to this Privacy Policy.

"Personal information" refers to any data that can be used to identify you, directly or indirectly — such as your name, phone number, email address, national ID number, payment details, and IP address.

We believe digital privacy is a fundamental right for every individual. 388app upholds this right through both technical measures and policy commitments.

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What information we collect

388app collects two types of information — what you provide directly, and what is collected automatically while you use the service:

Type of Data Example Collection Time
Identity Information Name, date of birth, NID At the time of registration
Contact Information Phone, email, address At registration and upon updates
Financial information Account number, balance Transaction Time
Usage Data Login time, game history Automatically
Device Information IP address, browser, and operating system Automatically
Policy: 388app collects only the information necessary to operate its services. We do not collect data that is irrelevant or excessive.
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Purpose of Data Use

388app uses the information it collects solely for the following purposes:

  • Account management: Registration verification, login security, and KYC process.
  • Service Delivery: Ensuring the smooth operation of betting, gaming, and payment services.
  • Customer Support: Troubleshooting and support assistance.
  • Security: Fraud prevention, anti-money laundering, and account security.
  • Improvements: Improving platform performance and user experience.
  • Legal obligations: Meeting regulatory requirements.
  • Notification: Sending you offers, updates, and important information (you can opt out at any time).

388app never shares your personal information with third parties for advertising purposes.

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Data Sharing & Third Parties

388app may share your information with third parties only in limited, specific circumstances:

  • Payment Processor: Payment partners are provided with the necessary information to process deposits and withdrawals.
  • Game Provider: Licensed game providers such as Evolution Gaming and Pragmatic Play receive only the session data required to deliver their services.
  • Legal obligations: Information may be disclosed in response to a court order or directive from a regulatory authority.
  • Security Investigation: Assisting law enforcement agencies in fraud investigations.
Important: 388app does not sell your information to any third party, nor share it free of charge for advertising purposes. Strict confidentiality agreements are maintained with all third parties.
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Data Retention Period

388app does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account information: For the duration of account activity and after closure as required by law (typically 5 years).
  • Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
  • Gaming History: 3 years after account closure.
  • Log Files: Up to 12 months for security purposes.
  • Cookie information: Between 30 days and 2 years, depending on the cookie type.

Once the retention period expires, data is permanently deleted or anonymized so that individuals can no longer be identified.

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Cookie Policy

388app uses cookies on its website. Cookies are small text files stored in your browser. We use three types of cookies:

  • Essential Cookies: Essential for login sessions, language preferences, and security. These cannot be disabled.
  • Functional cookies: To remember your preferences and settings. Disabling these cookies may limit certain features.
  • Analytics Cookies: Usage statistics are collected to improve the platform. Completely optional.
Cookie controls: You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent 388app from functioning properly.
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Your Rights

As a member of 388app, you have several important rights regarding your personal information:

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Right to Access

You can request a copy of all personal information 388app holds about you.

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Right to Rectification

You may contact 388app support to request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your information provided there are no legal obligations requiring its retention.

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Right to Object to Processing

You may object to your data being used for specific purposes, particularly for marketing communications.

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Data Portability

You can request an export of your information in a standard, portable format.

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Right to Opt Out of Marketing

You may unsubscribe from promotional emails or messages at any time.

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Protection of Minors' Data

388app strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect information from minors.

If a minor has inadvertently created an account and this comes to our attention, the account will be immediately closed and all associated data deleted.

For parents: If you suspect your child is using 388app, please contact our support team immediately.
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Security Measures

388app uses multiple layers of security to protect your information:

  • 256-bit SSL/TLS Encryption: Industry-standard encryption for all data transfers.
  • Two-Factor Authentication (2FA): An extra layer of security for your login.
  • Firewall & Intrusion Detection: Prevention of unauthorized access.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Staff training: Regular data protection training for all staff.
  • Incident Response Plan: Incident response plan for swift action in the event of a security breach.

Please note that no organization can guarantee 100% security over the internet. Keeping your password strong and never sharing it with anyone is equally important.

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Right to Policy Changes

388app may update this Privacy Policy from time to time. Changes may be driven by new technology, legal requirements, or new platform features.

For significant changes, 388app will send advance notice to your registered email address. Minor updates will be reflected in the "Last Updated" date at the top of this page.

Tip: Review this Privacy Policy regularly — especially before using any new features.
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Get in Touch

For any questions about our Privacy Policy, or to request access to or deletion of your data, please contact the 388app support team:

Live Chat
24/7 Bangla Support Available

388app typically responds to privacy-related requests within 72 hours.

Privacy FAQs

Frequently asked questions

Never. 388app does not sell your personal information to advertisers or any third parties — this is our unwavering policy. Only partners who directly support our services may receive limited data, and they are bound by strict confidentiality agreements.

Yes, but with some limitations. Certain data must be retained for a specified period due to legal and financial regulatory requirements. Outside of those obligations, you can request deletion by contacting 388app Support.

388app stores the payment information needed to process transactions, but full card numbers and complete bank account details are never stored. All payment processing is handled through certified payment gateways that comply with PCI DSS standards.

In the event of any data breach, 388app will act swiftly. Affected members will be notified by email within 72 hours. Our Incident Response Team will immediately work to contain the damage and, where necessary, notify the relevant authorities.
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Play Safe, Bet with Confidence

Your information is fully protected at 388app. Register with confidence and enjoy the best betting experience in Bangladesh.

SSL Secured No Data Sales 24/7 Support GDPR Compliant
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