388app Terms & Conditions — Complete Guide to Membership & Betting

388app is an online entertainment and betting platform serving users in Bangladesh and other selected countries. All members are requested to read these Terms & Conditions carefully before using the service.

In these Terms & Conditions, "388app", "we", and "our" refer to the entity operating the platform. "Member", "you", and "user" refer to any individual who creates an account or uses the service.

388app reserves the right to update these Terms & Conditions at any time. Continued use of the service after any changes constitutes acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

To become a member of 388app, the following conditions must be met:

• Users must be at least 18 years of age.
• You must register under your own name with accurate information.
• Each person is allowed to create one account only.
• The use of false names, addresses, or identities is strictly prohibited.
• A copy of your national ID or passport may be requested for account verification.

Verification of the phone number and email provided at registration is mandatory. 388app may request additional identity verification (KYC) at any time. Failure to cooperate with this process may result in the temporary or permanent closure of your account.

388app supports deposits and withdrawals via mobile banking and bank transfer. Please keep the following rules in mind for all financial transactions:

• Deposits must be made only from a payment method registered in the account holder's own name.
• Payments from third-party accounts are not accepted.
• At least one deposit and a successful KYC verification are required before a withdrawal can be made.
• Suspicious transactions may be held for review.
• Compliance with anti-money laundering policies is mandatory.

Withdrawals are typically processed within 3–5 minutes. However, additional time may be required if verification is needed. 388app may request further information for large withdrawal amounts.

The following rules apply to all types of bets placed on 388app:

• Once a bet is confirmed, it generally cannot be changed or cancelled.
• 388app reserves the right to void any bets placed at abnormal odds due to technical errors.
• If a match is cancelled, the staked amount will be refunded.
• If a connection is lost during live betting, the bet will be settled at the odds recorded at the time of the incident.
• Bets placed by exploiting errors or glitches in the odds system will be voided.

388app offers a variety of bonuses and promotional offers. Each offer comes with specific terms:

• Wagering Requirement: A specified wagering requirement must be met before a bonus can be withdrawn — typically between 15x and 30x the bonus amount.
• Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Multiple bonuses at the same time: In general, two bonuses cannot be used at the same time.
• Fraudulent Activity: 388app reserves the right to investigate any account suspected of bonus abuse.

The following activities are strictly prohibited on 388app and may result in account closure and balance forfeiture:

• Creating or operating multiple accounts.
• Creating an account using another person's identity or information.
• Any attempt to manipulate or hack the betting system or odds.
• Placing bets through organised or professional syndicates to obtain bonuses.
• Money laundering or suspicious financial activity.
• Placing bets using automated software or bots.
• Abusing or threatening 388app staff.

388app reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of Terms & Conditions.
• Providing false information.
• Suspicious financial activity.
• Engaging in any prohibited activity.
• Order of a court or regulatory authority.

Members may also request account closure at any time. Any verified balance will be returned. However, bonus balances will not be refunded if the account is closed due to a terms violation.

388app strives to maintain the highest standards of service. However, our liability is limited in certain respects:

• 388app is not liable for any bets lost due to internet connection issues.
• 388app is not responsible for technical issues caused by third parties.
• 388app is not liable for any service interruptions caused by force majeure events, including natural disasters or government directives.
• 388app is not responsible for any account security breach resulting from a member's own negligence.

388app is committed to protecting members' personal information. We do not sell or share member data with third parties. However, we may be required to disclose information to relevant authorities under legal obligation.

For full details on how we collect, store, and use your data, please read the 388app Privacy Policy.

388app reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Members will be notified of major changes via email or an on-platform notification.

Continued use of 388app after any changes takes effect will be considered acceptance of the updated terms. If you do not agree with the new terms, you may request account closure.